Session four of this course discusses nine different change tools. Your task is to choose two, and critically evaluate their usefulness to effect change for BOTH a manufacturing company and a service company. Note: you are NOT to investigate Lewin’s Classical Model.
The available change tools to evaluate are:
Socio-technical system approach The organisation development school The learning organisation Lean production TQM Business process re-engineering Best practice The high-performance work organisation.
Your evaluation should resolve the question “Are these change tools appropriate, not appropriate, or partially appropriate to change both a manufacturing company, and a service company?” along with an explanation of how you reached that conclusion
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